Support Services |
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From product delivery through ongoing live implementations, the client services team provides a single point of contact dependent upon the regional needs. Figtree support methodology offer an array of possibilities for the better fit of your organisation needs. From first line support, where problem definition and initial investigation of issues is carried out, through to further investigation, or programming intervention, all issues are reported and recorded in our in-house Business System with a unique identifier. This ensures we have a rich database of client information and previous issues, and we are therefore better able to respond to issues in a timely manner. Figtree assists in:
System Integration Where conversions, interfaces or other client specific enhancements requiring programming is required, Figtree business analysts consult, analyse and author functional and technical specifications prior to scheduling the build process through to the R&D team. National Help Desk Figtree Systems offers software support and client service via a national help desk number in each region so that users are able to communicate with Figtree's product experts and account managers as soon as a query arises. For more information on our support services, please contact our regional Client Service Department. |
