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- Superannuation & Disability Claims
- 100 plus users
- Approximately 20,000 claims per annum
AMP’s Concerns…. AMP Life had multiple legacy databases managing their diverse product base. Eg death claims, income protection, disability, total and permanent, partial within the Life, Non Life, and Superannuation. Unable to manage portfolio and multi skill employees across multiple databases. Unable to report easily or apply development Inflexibility of ad-hoc reporting – data had to be extracted to spreadsheet or access database. Inflexibility of screen flow and data contained on screens. No automated interfaces to back-end product systems – this necessitates double data entry. Figtree Solution …
- Configured databases to process claims across multiple lines of business.
- Converted data from legacy databases – 20 plus legacy databases
- Significant number of management reports built by AMP to manage portfolio and up to 130 users.
- Calculated fields configured for NPV and claim development factors.
- Workflows built for AMP to manage claims administration process
- Job processors to run regular reports.
- Monitor for reinsurance recoveries- Interfaces with existing systems within AMP eg Policy etc being developed via XML.
- Incorporation of Task Manager – a specific framework to record, track and report on tasks or jobs related to processing of claims. It can generate letters, track time for particular tasks and can post follow-ups.
Today…. AMP Life acknowledges the beneficial outcomes of implementing Figtree software:
- An automated life & claims notification process that is seamless to the system users.
- Time savings in the Life & Claims notification process between the time elapsed from the notification of a death claim through to the time taken for these particulars to be available within the Figtree System.
- A series of user friendly data processing interfaces that add in the registration of the claim and life.
- Configuration functions that allow a system administrator to manage the mapping structure of the extract file generated out from the AMP Product system.
- True Return On Investments realised through data analysis and cleansing of finalised claims still having estimates attached.
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AMP Life case study 
