General Insurance Claims Management Software

Figtree Systems claims management software provides a mission-critical software solution for claims and incident management. Catering to all insurance lines, this robust claims management system is used globally by third party administrators, captive and mutual organisations, and self-insurers.

Figtree Systems claims management software operates as an integrated, full-lifecycle claims management system, capturing and processing data from the first notification of loss, through to processing payments and generating reports.


Figtree Systems seamlessly performs corporate insurance management functions, including managing reinsurance, maintaining local and master policies with aggregate, deductible and excess values, maintaining country-wide asset and exposure lists, generating certificates and invoices and performing annual renewals.

A comprehensive claims management software package to streamline incident intake and lower your total cost of risk

By using system features such as workflow automation, document management and creation, reports and dashboards, web-based data-capture, clients have increased productivity, lowered costs and improved their risk management processes.

As a cloud solution, Figtree Systems can be opened up to key business stakeholders, such as loss adjusters and underwriters, improving access and reducing turn-around times in your business cycle.

Core functions covered by this software package include: 

  • First notification of loss incident reporting
  • Incident investigation and loss adjustment processes
  • Layered insurance program management
  • Claimant and service provider communications
  • Claimant and service provider payments
  • Policy maintenance and issuing of renewals
  • Reserve setting
  • Third party recoveries
  • Performing financial and actuarial analysis
Software that adapts to varying insurance and business needs

Extensively configurable, Figtree Systems software adapts well to variations in business process, scale and complexity, with a multifaceted framework for reporting and security.

Figtree systems claims management software is used globally by: 

  • Third party claims administrators
  • Fortune 500 companies
  • Small and medium enterprise
  • Local, state and federal government
  • Captive insurers
  • Mutual insurers
  • Self-insurers
  • Traditional carriers
Covering all insurance lines and loss exposures
  • Property and Casualty
  • Liability
  • Motor
  • Home
  • Marine and Aviation
  • Goods in Transit
  • Industrial Special Risks (ISR)
  • Professional Indemnity / E & O 
  • Medical and Health
  • Travel
  • Cyber Risk
  • Employee Benefits
  • Life and Income Protection
  • Credit Risk
  • Speciality Lines
  • And more
Workflow and business tools help streamline your business rules and embed structure into your claims management operation
  • Automated letter writer and data merge
  • Email automation and alerts
  • Report writing and distribution
  • If statement style workflow triggers
  • Configurable pick lists (drop down menus)
  • Task allocation, escalation and approval
  • Integrated document management
Figtree systems software provides total financial oversight, governance and cost control throughout the claims lifecycle
  • Claimant and server provider payments
  • Record and retain all payments, reserves and recoveries
  • Capture vendor details to expedite payments process
  • Integration with general ledger or web banking systems
  • User access security controls over payment authorisation
Reporting and analytics tools
  • Real-time dashboards and search grids with easy export and data drill-down
  • Automatically run, batch and distribute via email at scheduled intervals
  • Tailor your preferred reporting output via the system’s ad hoc report designer
  • Easily generate reports using a suite of self-service standard reports
  • Multi-layered organisational structure and cost centre reporting
  • Export as MS Word, XML, CSV, PDF and HTML files
  • Generic upload via CSV file
Fully supported web application

Figtree Systems is a web based application accessed via URL. Our standard maintenance and support agreement covers the maintenance of hosting and cloud platform, access to the Figtree Systems help desk, and provides ongoing upgrades and maintenance of the application, hardware, infrastructure and disaster recovery systems.  

  • 24 / 7 uptime monitoring
  • Business hours help desk support
  • Rollout of upgrades, security and patches
  • Maintenance of application interfaces
  • Maintenance of backup and disaster recovery systems
Information security
  • Multi-layered user access control
  • Audit trail to track systems activity
  • Database backed up daily on 2nd server
  • Penetration testing twice yearly
  • Transport layer security (TLS)
  • Defence in depth network security
  • ISO 27001 data centre and cloud environment
  • ISO 27001 development and support (Sydney and London)
Systems integration

Figtree Systems works alongside your existing IT infrastructure, removing latency in data exchange, payments and reporting. Our experienced staff have many years integrating our product with enterprise applications and web systems.  

  • Payments integration via general ledger or web banking
  • Enterprise HR and payroll data integration
  • Support for XML, CSV, REST, HTTPS, SFTP, ODBC
  • Single sign on authentication
  • Bespoke application interfacing development