Careers Opportunities

We appreciate your interest in joining NTT DATA Figtree Systems. At this present time, we are seeking applications for the following positions. Applications can be sent to NTT DATA Figtree Systems Senior HR manager at: Maree.McCahon@nttdata.com ​

Client Services Role - Sydney Office

This role has plenty of diversity and challenges involving troubleshooting, investigation and analysis to determine appropriate solutions to client’s problems. A positive aspect of the role is that you will handle a client inquiry from the initial contact through to the equivalent of 2nd tier support and resolution, thus giving you ownership without having to escalate the issue.

The role carries specific responsibility for the following tasks:​

  • Helpdesk Support for software applications to ensure SLA adherence 
  • Providing functional & technical specifications as requests arise 
  • Supporting Team Leader in providing technical/functional coaching to clients
  • Providing assistance to clients to improve business processes/practices
  • Taking ownership of issues
  • Maintaining exceptional communication and attention to detail

 

The role carries specific responsibility for the following tasks:​

  • Windows OS and Microsoft Office
  • TCP / IP
  • LAN
  • Citrix
  • Desktop Troubleshooting

 

Business Analyst Role - Sydney Office

You will be responsible for requirements elicitation, use case design, functional specification, screen design, workshops, project management, prioritisation and planning in a dynamic environment. You will also be involved in business analysis, process definition and user interface design.

Candidate requirements:

  • Knowledge of Workers Compensation and OHS / WHS is highly desirable
  • Ability to communicate technical information in non-technical manner
  • Good organisational and people facing skills
  • Understanding of basic systems processes and support functions
  • Excellent verbal and written communication skills
  • Client training either one on one or classroom style