Sanitarium Health and Wellbeing Company is a leading manufacturer of health food products in Australia and New Zealand, known widely for its flagship breakfast cereal product, Weet-bix. With over 1300 employees, four factories, three delivery centres and two corporate offices under management, the company places huge importance on promoting a proactive safety culture.
Sanitarium had been using a paper-based system for reporting incidents and hazards across its operation for many years. Each site’s safety activities were being administered and managed by OHS coordinators on the ground of the factory floor.
While the existing system had been well adopted among Sanitarium employees, there was no central folder where all incident information was collected. Consequently, reporting processes were very manual. Pulling together reports for audit periods, resulted in hours of additional effort. It was difficult for the corporate department to obtain an enterprise-level view of safety.
The company sought to improve its business process by implementing a standardised enterprise-wide WHS software system. The objectives were to centralise the company’s data, digitise the existing incident management system and improve reporting and analysis at an enterprise level.
After evaluating several alternatives, Sanitarium chose Figtree Systems as the preferred software vendor, favoured for the flexibility of its product and its hands-on customer service approach.
Figtree Systems implementation team conducted a series of workshops with key stakeholders in the incident management process. The goal was to get to know the reporting fields and workflow processes that were already in use within the existing paper-based processes at Sanitarium. By configuring the platform to address existing processes, the team was able to streamline employee adoption and reduce the change management risk.
The solution was integrated with the company’s enterprise HR system for organisational structure and workflows were implemented to automate risk-prevention notifications and escalations to senior management.
By introducing a common software system across the organisation, Sanitarium was able to transition away from its paper-based process, aggregate data from different sites and make it easier to report on safety trends at an enterprise level.
Sanitarium have since upgraded to Figtree’s cloud-based safety software. This move has further extended the capability of the system and improved the support model for Sanitarium’s safety software. Under a software as a service model, Sanitarium no longer need to manage patches and software updates. This is all included under the commercial off the shelf product offering.
Now with mobile-based reporting, Sanitarium’s department managers perform audits and hazard-hunts via mobile devices. Looking ahead, Sanitarium are seeking to open access to more employees for self-service hazard and incident reporting.
The solution consolidates data from multiple sites, visualising safety activities in real time and allows data from across Sanitarium’s operations to be easily extracted and integrated into corporate reporting functions.
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