Village Roadshow Theme Parks, a wholly-owned division of Village Roadshow Limited, is one of Australia’s leading theme park operators.
Headquartered on the Gold Coast, its attractions include Warner Bros. Movie World, Sea World, Wet'n'Wild, Paradise Country, Australian Outback Spectacular and Sea World Resort & Water Park. Collectively, village handles over 5 million guest a year.
As Village expanded its operation over time it was evident a common IT solution for safety and risk management was required. An enterprise-wide software implementation was preferred over a piecemeal roll out.
Key requirements of the risk software system included:
- The ability to undertake a uniform approach to risk management that would cover activities spanning multiple sites
- A flexible technology platform that could accommodate business changes
- Web-based software deployment and access
- Hierarchical user profiles and access structure
NTT DATA Figtree Systems local presence and experience with similar projects made Figtree an obvious choice.
The solution enabled multiple sites to have common navigation and standardised data formatting for the recording incidents, claims and hazards.
Historical data sources were migrated to the new solution as part of the project implementation.
The solution’s features assisted Village personnel in the end to end management of the portfolio, including integrated diaries, letter writing, email distribution, dashboard alerts and reminders.
First level support is handled via a centralised, Australian-based Help desk. Knowledgeable consultants service queries that are 'ticketed' and prioritised if not immediately resolvable and service scheduled.
Implementing Figtree Systems software made Village legacy systems redundant, resulting in proven cost savings, improved productivity and greater operational insight.
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