Document processing and OCR

Whether it’s claims files, medical certificates, registration documents, or invoices – it no longer makes sense for businesses to expend valuable human effort to perform mundane and repetitive tasks. Today’s technologies have freed the office clerk from the painstaking task of spending hours working through a filing cabinet to store, sort or share information.


Through integrated optical character recognition software and smart email processing, we can assist your business in the automation of routine administrative processes, which cost your business time and waste valuable human resources.


Automation of your document process – how it works:

1) Smart monitoring of your email inbox

Our email processor connects with your email inbox, to monitor and process incoming emails and documents. Files are sent to a dedicated email address, containing relevant attachment and codified subject line – triggering the email processor into action.

2) Extract and read documents using OCR

Once an email is received, documents are extracted and either automatically scanned and read using optical character recognition (OCR) software, or stored directly within your documents repository. By connecting OCR technology to your email inbox, we save your employees the effort of having to read through individual documents, or losing important files in a sea of daily correspondence.

3) Perform data entry into target application

Integrating with enterprise or third-party applications, we can update relevant data fields that have been identified and extracted from the OCR scanning process. This works best for standardised document formats that are processed in high volumes, removing the effort of manually reading files and performing mundane data entry of system records.

4) Index and store your documentation

Finally, all documents processed are indexed and stored within your documents repository, making processed documentation available for future refence or file sharing.


Benefits of Optical Character Recognition (OCR) Software

  • A mechanism for automatically reading paper and digital forms

  • Extracting key fields and sending via Figtree or external system

  • Removal of manual data entry processes through automation

  • Integrated with document management + BPM functions

  • Improved accuracy of data processing

  • A significant reduction in administrative effort and cost

Example use case

Claims form, application, registration, insurance, invoice etc