How Automation Improves Accuracy and Speed in Insurance Claims Management

Time is critical in insurance.

If your team still relies on manual claims handling, such as paper forms, disconnected systems, and repetitive data entry, you are not alone. However, this approach is becoming increasingly unsustainable. Independent industry research shows that manual claims processes are costly in time, money, and customer experience.

According to McKinsey & Company, claims processing remains one of the most time- and cost-intensive functions for insurers, with traditional end-to-end claim settlement commonly taking 30 days or more, particularly where manual hand-offs and rework are involved (McKinsey & Company, 2022).

For insurers and self-insured organisations, these delays place pressure on service teams, increase administrative overheads, and expose organisations to higher operational and compliance risk.

At Figtree Systems, we understand these pressures. Our insurance claims management software helps insurance, claims, and risk professionals automate workflows, improve accuracy, and gain full visibility across the entire claims lifecycle.

Why Manual Claims Lose Time and Money

Manual claims processing creates predictable operational pain points across insurance and risk teams.

Slow turnaround times remain a major challenge. Research from Deloitte shows that claims operations relying heavily on manual processes experience longer settlement cycles due to fragmented systems, manual reviews, and inconsistent workflows (Deloitte, 2023).

Higher error rates are another key issue. Manual data entry increases the likelihood of missing information, inconsistent records, and rework. The IBM Institute for Business Value reports that poor data quality and manual processing significantly increase claims leakage and administrative costs across insurers (IBM Institute for Business Value, 2022).

From a customer perspective, delays and lack of visibility directly impact satisfaction. According to EY, claims experience remains one of the strongest drivers of trust and retention in insurance, with slow or unclear claims processes increasing complaints and escalation rates (EY, 2023).

Together, these challenges affect operating costs, staff workload, regulatory compliance, and long-term confidence in the insurer or managing organisation.

Figtree’s Solution: Automated Claims Workflows

Figtree’s cloud based insurance claims management software reduces manual effort by automating repetitive and administrative tasks. This allows teams to focus on managing exceptions, complex cases, and customer outcomes rather than chasing paperwork.

Speed and Throughput

Automation significantly reduces claims processing time. Industry research shows that automated claims workflows can reduce processing times by up to 70 percent compared to manual processes (AgentTech, 2022).

With Figtree, workflows are standardised, approvals are streamlined, and tasks are routed automatically so claims move forward without unnecessary delays.

Accuracy and Governance

Structured data capture and configurable controls help reduce human error and support consistent decision making. Automation improves audit readiness by ensuring that required information, documentation, and approvals are captured at every stage of the claim.

This supports governance and compliance without adding extra administrative burden.

Cost Efficiency

Manual claims processing remains one of the most resource-intensive operational functions for insurers and self-insured organisations. 

Research shows that digital and automated claims functions can reduce claims handling expenses by 25–30 percent compared with traditional manual methods, largely by reducing repetitive tasks, hand-offs, and manual rework which are common cost drivers in fragmented processes. In practice, automation can help insurers complete routine workflows faster and with fewer errors, lowering operational expense and improving service quality.

Over time, these savings support stronger financial performance, especially for organisations managing high claim volumes or operating across multiple divisions. (MoldStud, 2024)

Book a demo now and see Figtree in action: https://www.figtreesystems.com/contact-us

Automation Across the Full Claims Lifecycle

Figtree supports automation across every stage of the claims process, from first notification through to settlement and recovery.

Key capabilities include web and mobile claim capture, photo and video uploads, GPS location capture, reserves and payments management, and real time dashboards and reporting.

This end to end approach addresses one of the most common frustrations for claims teams: fragmented systems that require manual reconciliation across multiple tools.

What Automation Means for Your Organisation

By automating claims workflows, organisations can expect faster settlement times, fewer manual errors, clearer audit trails, and improved staff productivity.

Teams spend less time searching for information and more time delivering consistent outcomes. Customers benefit from improved transparency and quicker resolution, which directly supports retention and trust (eMaster Labs, 2024).

Figtree helps organisations regain control of claims operations without sacrificing governance or compliance.

Who Benefits Most

Figtree’s insurance claims management software Australia is used by insurance carriers, third party claims administrators, government agencies, financial institutions, transport and logistics organisations, and manufacturing businesses.

These organisations often manage complex claims environments with high volumes, strict governance requirements, and multiple stakeholders. Automation provides the structure and visibility needed to operate efficiently at scale.

For public sector and regulated industries in particular, having consistent workflows, clear audit trails, and reliable reporting is essential to meeting compliance and accountability obligations.

Next Steps: Moving From Manual to Managed

Manual claims processing is no longer sustainable for organisations managing growing claim volumes and increasing regulatory expectations. Automation is not about replacing people. It is about removing inefficiencies so teams can focus on judgement, service, and outcomes.

Figtree provides a practical and configurable path to modernising claims operations. Our platform adapts to your processes, supports compliance requirements, and delivers measurable efficiency improvements across the claims lifecycle.

If your organisation is looking to improve accuracy, reduce delays, and gain better visibility into claims performance, the next step is simple.

Take Control of Your Insurance Claims Today

Connect with our experts and see how Figtree can support your operations: https://www.figtreesystems.com/contact-us